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Replacement Policy

What if I receive the wrong product?

If you receive a product different from what you ordered, we will replace it. You are requested to keep the original product intact in the box it came in, along with its invoice. You can raise your request for replacement by writing to us at support@beatxp.com

subject to replacement or exchange of Product policy.

What is your replacement or exchange of Product policy?

DO NOT ACCEPT THE PACKAGE IF VOID SEAL IS TAMPERED OR REMOVED OR BOX IS TORN

You may initiate the request for replacement of the Product along with supporting documents or proof showing the product while opening the box was missing from the package or box within 24 hours from the time of the Product(s) is delivered to you (“Replacement Period”) if:

    • Product is received in a physical damaged condition, to be reported to us within 24 hours of delivery or before activation of products along with supporting documents or proof showing the product while opening the box was missing from the package or box;

    • Product is defective or is not in working condition;

    • Product or parts of the Product or accessory is missing, to be reported to us within 24 hours of delivery or before activation of the products along with supporting documents or proof showing the product while opening the box was missing from the package or box;

    • All our orders go through a defined pick and pack process before they are shipped out to you to ensure the correct product is shipped out every time.

    • All our packages come with “Seals". Please ensure that you do not accept packages where the seal is tampered. Acceptance of a tampered "Void Seal" or a damaged box will automatically disqualify you from any replacement claims for physically damaged/defective products, incorrect product, or missing accessories.

    • You shall keep the Products in its unused, original condition, along with the original invoice/ sale receipt, brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful replacement pick-up. We would accept the request for replacement of such Product subject to the terms of this Policy.

    • We will in our sole discretion verify if: (a) the defects and damages in the Products or inaccuracy claimed in such Products are acceptable by us, or (b) such defects, damages or inaccuracy are due to our default, and will accordingly post verification, accept or reject the request for replacement. For such verification, we may request you to send us images and video of the damaged, defective or inaccurate Product received and/or allow our personnel to schedule a call or visit to assess the damage, defect in the Product.

    • Your replacement will be processed only when the conditions as may be stipulated by us are fulfilled at the time of replacement of such Products, such as the Product to be replaced being provided to us in original condition along with the price tag intact including original packaging of the Product, the serial number/ bar code of the Product matches our records, if Product(s) bought as a combo then Product(s) sent for replacement to be as a complete combo, the brand outer packaging of the Product and all accessories therein shall be intact, no damage having occurred post-delivery of the Product while in your possession etc.

    • You agree that we will not replace any Product: (i) if you have placed the order for a wrong Product model, colour or incorrect Product, (ii) if the Product belongs to non-replacement Product category (iii) if you fail to request replacement/register a complaint in relation to a damaged, defective or inaccurate Product within the Replacement Period (iv) if products are found activated or used during investigation. Any damage to the Product caused by your improper use of the Product, or any modification or change to the Product by you the User or a third party or any depreciation in the value for other reasons will not be deem such Product a damaged, defective or inaccurate Product and will not be considered a quality problem. Any decision by us in this regard shall be final and binding.

    •  In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, beatXP reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.