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Keep the XPods aside and plug in your charging case for 15 minutes. Now put your XPods back in the charging case, or gently clean the charging pin point.
Kindly take the help of charging infographics in the manual. Please refer to the user manual.
Simply Reset your Device. For resetting instructions, Please refer to the user manual.
Take the help of Touch Control infographics in the manual. Please refer to the user manual.
Take the help of Touch Control infographics in the manual. Please refer to the user manual.
Kindly take the help of Touch Control infographics in the manual. Please refer to the user manual.
No. The XPods are not optimised for dual point connectivity at the same time
Place your XPods into the charging case. Turn OFF Bluetooth on your phone and Turn it ON again. Take the earbuds out of the case and try again.
Go to the Bluetooth Settings on your mobile phone, Click on Forget Device for XPods and put the charging case on charge. After 30-45 minutes, please try again.
Disconnection or distortion might take place if the user is not keeping himself in the advised Bluetooth range of XPods or if the battery percentage of the earbuds are low or if cellular network is weak.
Simply Reset your Device. For resetting instructions, Please refer to the manual.
Kindly take the help of Touch Control infographics in the manual. Please refer to the user manual.
Kindly take the help of Touch Control infographics in the manual. Please refer to the user manual.
Yes. Your XPods are fully compatible with iOS and Android devices.
Try charging the earbuds for 30 minutes and try again.
Go to your mobile phone’s Bluetooth Menu and click on Forget Device or Disconnect your earphones and put them back into the charging case. Then take the earbuds out of the case and try again or refer to the user manual.
Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.
An email, a SMS and a WhatsApp text with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking "Track your Order".
If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and have signed in as a guest user - we advise you to create your account with the same guest user mobile number.
*Please note that it can take some time before the tracking information is uploaded.
You can register your complaint regarding any issue at https://support.beatxp.com/complain.
You can register your complaint regarding any issue at https://support.beatxp.com/complain.
You can register your complaint regarding any issue at https://support.beatxp.com/complain.
Your order details may have not been captured with us. The amount will be refunded to your account in the next 5-7 working days.
Keeping in mind the health and safety in these times, we accept prepaid and COD orders. You can choose to pay by the following options:
You have the option to cancel your order before it is shipped.
To cancel the order:
If you have an account:
If you don’t have an account, create an account at https://www.beatxp.com/login/ and follow the steps mentioned above.
Before the order is shipped:
*Delivery address cannot be changed once the product has been shipped.
Before the order is shipped, cancel the order on the website and place the order again with the desired product colour.
*Product Colour cannot be changed once the product has been shipped.
Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for beatXP products.
Order placed on the website: Login to beatXP Account, and then open My Orders, and download invoice from there.
You can raise any queries regarding B2B orders at https://www.beatxp.com/bulk-order-enquiry/.