In Smartwatch app >> Dashboard screen >> Click on watch icon on top right corner >> if your smartwatch is not coming then Click “Add Other Device” button at bottom of screen, select your watch and re connect.
If the above process fails, then follow the troubleshooting steps:
Reinstall the app, then restart your watch, then turn ON your bluetooth of your phone, and try to connect your smartwatch using the app.
Ensure the watch is connected to the phone or Bluetooth using the beatXP Active App. There are two ways to establish Bluetooth connectivity.
Automatic Connection:
Manual Connection:
In the Smartwatch app >> Home screen >> Click on the second icon at the bottom >> Click on Add Device >> Select your watch and reconnect >> Pair the watch when the pop-up appears.
If the above process fails, then follow the troubleshooting steps:
Reinstall the app, then restart your watch, then turn ON the Bluetooth of your phone, and try to connect your smartwatch using the app.
Ensure the watch is connected to the phone or Bluetooth using the Smartwatch App. There are two ways to establish Bluetooth connectivity.
Automatic Connection:
Pair your smartwatch with the Smartwatch App.
Once paired, Bluetooth calling will be prompted on the app screen. Allow contact sharing and tap Yes.
Manual Connection:
If the prompt doesn't appear:
On your phone, go to Phone Settings, turn on Bluetooth search, and pair the smartwatch to enable call functionality.
Note: Make sure that the Bluetooth call is connected at all times for a seamless Bluetooth call experience. All phone calls will be displayed on the watch synchronously if the Bluetooth call is connected.
Smartwatch Not Visible? Troubleshoot with These Tips:
Update Firmware and App:
Disable Battery Saver Modes:
Manage App Settings:
Bluetooth and Connection:
Also, make sure your phone is connected to Bluetooth to use the call feature.
Smartwatch Not Visible? Troubleshoot with These Tips:
Update Firmware and App:
Ensure both watch and app are up-to-date.
Disable Battery Saver Modes:
Turn Off Battery Saver/Optimization modes on your phone.
Avoid app halts caused by battery-saving features.
Manage App Settings:
Unlock background usage for Smartwatch App.
Grant necessary permissions for SMS alerts by following below steps
Go to settings >> Apps >> Search for the App >> Permissions >> SMS >> Allow.
Check if the toggle is on for SMS alerts. Navigate to My device >> SMS alerts >> Turn On the Toggle >> Allow the required permissions.
Please check from the phone's settings if calls and notifications permission is granted.
Bluetooth and Connection:
Confirm the watch and phone are within the Bluetooth range.
Verify the watch is connected to the Smartwatch App.
Ensure DND mode is deactivated on the watch.
Mute an incoming call: Press the watch's side button.
Hang up or exit Call: Press the call disconnect button on watch or phone.
Also, make sure your phone is connected to Bluetooth to use the call feature.
Note: Please charge your watch in a well-ventilated environment. Before charging, make sure the charging port is dry. Wipe off any water or sweat. Please Use a 5V–1A Charger. Do not use a Turbo Charger.
Connect the charging cable to a power adapter and plug in the power adapter.
Plug your watch with the charging cable. Align and attach the charging contacts of your watch to those of the charging cable until you can see the battery level on the watch's face.
When your watch is fully charged, 100% will be displayed on the watch screen, and the charging will stop automatically. The watch will automatically start charging when connected to the charger if the battery level is below 100%.
Connect the Charger's USB end to the USB port on the adapter.
Ensure the wall socket is functioning correctly and not loose or damaged.
If it still doesn't work, charge from a different wall socket.
If it still doesn't work, Try to clean the charging point of the watch and the charging pins of the charger.
Note: Please charge your watch in a well-ventilated environment. Before charging, make sure the charging port is dry. Wipe off any water or sweat. Please Use a 5V–1A Charger. Do not use a Turbo Charger.
This event may occur if the number of screen wake-up times increases when you raise your wrist in particular scenarios.
The power consumption of your watch may increase when you enable Auto Heart Rate Monitoring.
The power consumption will increase if the screen brightness is at 100%.
Disable Auto Heart Rate Monitoring from the Smartwatch App.
Disable Notifications from the Smartwatch App if you do not need the notification function.
Disable Raise Wrist to wake the screen from the Smartwatch App if you do not need to use this function. You can do the same by Swiping up on the watch from the home screen, then going to settings and turning off the Raise to Wake function.
Activity data is usually extensive and, therefore, takes longer to sync. So, Swipe down from the Home page screen and wait for the watch to be synced. The Syncing is displayed on the top in Percentage value.
Proper Wearing and Placement:
Keep It Clean and Dry:
Mind the Environment:
Troubleshooting Abnormal Readings:
Correct wearing and mindful handling of the device are important for accurate sleep data monitoring with your smartwatch.
Ensure that the watch is connected to the phone using the Smartwatch App. Open the app and swipe on the Home page screen to sync data. If the issue persists, restart the watch and try again.
If you cannot sync data, close the Smartwatch App and ensure it is not running in the background. Open the App again and try syncing data once more.
Activity data is usually extensive and, therefore, takes longer to sync. So, Swipe down from the Home page screen and wait for the watch to be synced. The Syncing is displayed on the top in Percentage value.
Proper Wearing and Placement:
Ensure your watch is snug and facing upwards on your wrist, slightly above the joint for comfort.
Keep It Clean and Dry:
Clean the back of your watch, removing sweat and obstructions, for accurate readings.
Wipe off any moisture or smudges to maintain sensor efficiency.
Mind the Environment:
Extreme temperatures can affect measurements; warm up before initiating a heart rate check in cold weather.
Troubleshooting Abnormal Readings:
If readings seem off, keep your watch facing up and stand still for 10-15 seconds.
If issues persist, restart your watch and try again.
Follow these tips for precise heart rate monitoring during your activities.
Wearing Hand: Wear your watch on your non-dominant hand while sleeping to reduce movement-related recording interferences.
Wearing Method: Ensure the device is worn with the screen facing upward and located slightly back on the wrist for precise data.
Sleep Duration: Sleep under 4 hours may not be recorded.
Appropriate Fit: Ensure the watch is neither too tight nor too loose on your hand.
Sleep during Travel may give inaccurate data due to vehicle movements and instability.
PPG Sensor Functionality: The watch's sensor, detecting light reflection from the skin, can misread similar reflections from other surfaces as being worn, erroneously recording sleep data. Ensure it is positioned accurately during non-use periods.
Unintended Touches: Movements or accidental screen touches while asleep might disrupt sleep data recording.
Post-Wake Movements: Minimal movement upon awakening could result in misrecorded wake-up times.
Correct wearing and mindful handling of the device are important for accurate sleep data monitoring with your smartwatch.
Go to settings on your watch and select system to see the watch's Bluetooth name and firmware version.
Enable Notifications:
Check for Do Not Disturb (DND):
Status Bar Notifications:
For Android:
For iOS:
If issues persist, especially on some Android phones:
Update Process:
Network Quality:
Troubleshooting Connection:
Network Stability:
OTA Update Process:
Installation Process:
Bluetooth Connection:
Watch Power Saving:
Permission Settings:
SMS Alerts Toggle in-app:
Calls and Notifications Permission:
Do Not Disturb (DND):
Smartwatch App Connection:
Bluetooth Connection:
Watch Power Saving:
Notification Toggles:
Phone Permission Settings:
Do Not Disturb (DND):
Smartwatch App Connection:
Phone Notification Settings:
App-Specific Troubleshooting:
Troubleshooting Watch Face Transfer:
Watch Firmware Update:
App Update:
General Tips:
Troubleshooting Watch Face Transfer Error:
Firmware Update:
App Update:
General Tips:
Go to settings on your watch and select Device info/System/About to see the watch's Bluetooth name and firmware version.
Enable Notifications:
In the Smartwatch App settings, select your watch model and pick the apps you want the notifications from.
Check for Do Not Disturb (DND):
Swipe down on your watch's home screen to disable DND, if it is ON.
Status Bar Notifications:
Confirm that notifications are enabled in your phone's settings.
For Android:
Phone Settings:
Enable notifications for your desired apps in Settings >> Notifications.
For iOS:
Phone Settings:
Enable notifications for beatXP FIT app in Settings >> Notifications.
Adjust app settings for third-party apps like WhatsApp in their app settings.
WhatsApp Notifications:
In WhatsApp, enable the Notification Center, if needed.
Restart and Reconnect:
Restart your phone, reconnect it to the watch, and check for notifications.
If issues persist, especially on some Android phones:
Note that certain phone manufacturers may not fully support the app, leading to background clearance during high power consumption.
How to download the app
How to charge the watch
How to pair watch with the app
How to update watch faces
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You can register your complaint regarding any issue at https://support.beatxp.com/complain.
You can register your complaint regarding any issue at https://support.beatxp.com/complain.
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