SmartPlus Prime Weight Machine with BMI

Troubleshooting FAQs

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Product Function Troubleshoot
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What is a BMI weighing scale?

A BMI weighing scale is a type of weighing scale that calculates your Body Mass Index (BMI). BMI is a measure of body fat based on height and weight that is used to assess health risks.

How does a BMI weighing scale work?

Most BMI weighing scales use bioelectrical impedance analysis (BIA) to measure body fat. BIA works by sending a small electrical current through your body. The current passes more easily through water and lean tissue, like muscle, than it does through fat. The scale then uses this information to calculate your body fat percentage and BMI.

How accurate are BMI weighing scales?

BMI weighing scales are generally accurate for most people, but they can be less accurate for certain groups of people, such as athletes and people with a high amount of muscle mass. This is because BMI does not take into account muscle mass, so people with a lot of muscle may have a higher BMI than they would if they had the same amount of fat.

How often should I use a BMI weighing scale?

It is recommended to use a BMI weighing scale at least once a week. This will help you track your progress over time and identify any changes in your weight or BMI.

What should I do if my BMI is outside of the healthy range?

If your BMI is outside of the healthy range, it is important to talk to your doctor. They can help you develop a plan to reach a healthy weight and reduce your risk for obesity and other health problems.

Are BMI weighing scales safe for everyone to use?

BMI weighing scales are generally safe for most people to use. However, there are a few groups of people who should avoid using BMI weighing scales, including:


  • Pregnant women
  • People with pacemakers or other implanted medical devices
  • People with heart disease or other serious health conditions



If you have any concerns about using a BMI weighing scale, talk to your doctor first.

How many profiles can be created in the Bluetooth BMI weighing scale mobile application?

You can create a maximum of 24 different profiles. If you want to add more profiles, please delete the old profiles and create new ones.
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How to use a BMI weighing scale?

To use a BMI weighing scale, simply stand on the scale and wait for it to display your weight. Some scales may also display your height and BMI.


Here are some tips for using a BMI weighing scale accurately:


  • Place the scale on a hard, flat surface.
  • Remove your shoes and socks.
  • Stand up straight and center your weight on the scale.
  • Do not lean on the scale or hold onto anything.

What are some tips for using a BMI weighing scale accurately?

Weigh yourself at the same time each day, before eating or drinking anything.


  • Make sure the scale is placed on a level surface.
  • Stand barefoot on the scale with your weight evenly distributed.
  • Avoid weighing yourself immediately after exercising, bathing, or eating.

How do I sync my Bluetooth BMI weighing scale with my smartphone or other Bluetooth-enabled device?

beatXP Bluetooth BMI weighing scales come with a companion smartphone app “FitDays App”. To sync your scale with your smartphone, simply download and install the app and follow the instructions

What are some of the health parameters that Bluetooth BMI weighing scales can measure?

In addition to weight and BMI, Bluetooth BMI weighing scales can also measure the following health parameters:


  • Body fat percentage
  • Muscle mass
  • Water weight
  • Visceral fat
  • Bone mass
  • Heart rate
  • Pulse oxygen saturation & more
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What should I do if my Bluetooth BMI weighing scale is not turning ON?


  • Make sure that the batteries are properly inserted and that they have not died.
  • Try restarting the scale by turning it OFF and then back ON.
  • If the scale is still not turning ON, try replacing the batteries.

What should I do if my Bluetooth BMI weighing scale is not connecting to my smartphone or other Bluetooth-enabled device?

 

  • Make sure that your Bluetooth device is turned on and that it is in range of the scale.
  • Try restarting your Bluetooth device and the scale.
  • Try unpairing and then re-pairing the scale with your Bluetooth device.

What should I do if my Bluetooth BMI weighing scale is giving me inaccurate readings?


  • Make sure that you are weighing yourself at the same time each day, before eating or drinking anything.
  • Make sure that the scale is placed on a level surface.
  • Stand barefoot on the scale with your weight evenly distributed.
  • Avoid weighing yourself immediately after exercising, bathing, or eating.
  • Calibrate the scale according to the manual you have been provided with the product.

Common FAQs

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Warranty Order Related Delivery Payment
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I want to register a complaint regarding a product?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.

My product has not been picked up for replacement yet?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.

I have not received my product after replacement yet?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.
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How can I cancel my order?

You have the option to cancel your order before it is shipped.


To cancel the order:

If you have an account:

  • Login to your account.
  • Go to My Orders.
  • Cancel the desired order.


If you don’t have an account, create an account at https://www.beatxp.com/login/ and follow the steps mentioned above.

I want to change my delivery address?

Before the order is shipped:

  • Cancel the order on the website and place the order again with the correct address.
  • Contact our customer care team to change the delivery address.
  • By Email: support@beatxp.com


*Delivery address cannot be changed once the product has been shipped.

I want to change my product colour?

 Before the order is shipped, cancel the order on the website and place the order again with the desired product colour.


*Product Colour cannot be changed once the product has been shipped.

I have lost my invoice copy, what should I do?

Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for beatXP products.


Order placed on the website: Login to beatXP Account, and then open My Orders, and download invoice from there.

Query regarding B2B?

You can raise any queries regarding B2B orders at https://www.beatxp.com/bulk-order-enquiry/.
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When can I expect the delivery of my product?

Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

How do I track my order details?

An email, a SMS and a WhatsApp text with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking "Track your Order".


If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and have signed in as a guest user - we advise you to create your account with the same guest user mobile number.


*Please note that it can take some time before the tracking information is uploaded.
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Payment for the order has been deducted from my account, but no order details have been received?

Your order details may have not been captured with us. The amount will be refunded to your account in the next 5-7 working days.

What payment options do you have?

Keeping in mind the health and safety in these times, we accept prepaid and COD orders. You can choose to pay by the following options:


  • Credit/Debit Card Payment
  • Net Banking
  • Wallets – PhonePe, Amazon Pay, FreeCharge, Payzapp
  • UPI/QR

Support

Raise a Complaint Track Your Order Track Your Complaint Warranty Registration