Actifit Flare Digital Weighing Scale-6 mm Thick | Tempered Glass

Troubleshooting FAQs

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Function Troubleshoot
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How do I use a weighing scale correctly?

 To use a weighing scale correctly, follow these steps:


  1. Place the scale on a flat, level surface.
  2. If the scale has a tare function, use it to zero out the weight of the container or packaging.
  3. Place the object that you want to weigh on the scale.
  4. Wait for the scale to display a stable reading.
  5. Record the weight.

How do I maintain my weighing scale?

To maintain your weighing scale, you should:


  • Keep it clean and free of dust and debris.
  • Avoid overloading the scale.
  • Store the scale in a cool, dry place when not in use.



If you follow these tips, your weighing scale should last for many years.

What are the factors that can affect the accuracy of a weighing scale?

 There are a number of factors that can affect the accuracy of a weighing scale, including:


  • The type of scale: Some types of scales are more accurate than others.
  • The calibration of the scale: A scale that is not properly calibrated will not give accurate readings.
  • The placement of the scale: A scale that is placed on an uneven surface will not give accurate readings.
  • The weight of the object being weighed: If the object being weighed is too heavy for the scale, the scale will not give an accurate reading.
  • Environmental factors: Temperature, humidity, and vibration can all affect the accuracy of a weighing scale.

My weighing scale is not giving accurate readings. What should I do?

 If your weighing scale is not giving accurate readings, there are a few things you can try:


  • Check the battery: Make sure that the battery is not low. If it is, replace the battery.
  • Calibrate the scale: Calibrate the scale following the manufacturer's instructions.
  • Place the scale on a flat, level surface: Make sure that the scale is placed on a flat, level surface.
  • Remove your shoes and socks: Remove your shoes and socks before weighing yourself.
  • Stand still until the weight is displayed: Stand still on the scale until the weight is displayed.
  • Avoid the first reading and consider the second reading.
  • Variations up to 500 gms are normal.


If you have tried all of these things and your scale is still not giving accurate readings, you may need to register a complaint at https://support.beatxp.com/complain.

My weighing scale is not showing any readings/blank screen. What should I do?

If your weighing scale is not showing readings/ blank screen please check the battery.  Make sure that the battery is not low. If it is, replace the battery.
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How do I troubleshoot my weighing scale?


  • Check the batteries. If the batteries are low, replace them.
  • Make sure that the scale is placed on a level surface.
  • Calibrate the scale.

If you are still having problems, contact the customer service for assistance.

Common FAQs

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Warranty Order Related Delivery Payment
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I want to register a complaint regarding a product?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.

My product has not been picked up for replacement yet?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.

I have not received my product after replacement yet?

You can register your complaint regarding any issue at https://support.beatxp.com/complain.
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How can I cancel my order?

You have the option to cancel your order before it is shipped.


To cancel the order:

If you have an account:

  • Login to your account.
  • Go to My Orders.
  • Cancel the desired order.


If you don’t have an account, create an account at https://www.beatxp.com/login/ and follow the steps mentioned above.

I want to change my delivery address?

Before the order is shipped:

  • Cancel the order on the website and place the order again with the correct address.
  • Contact our customer care team to change the delivery address.
  • By Email: support@beatxp.com


*Delivery address cannot be changed once the product has been shipped.

I want to change my product colour?

 Before the order is shipped, cancel the order on the website and place the order again with the desired product colour.


*Product Colour cannot be changed once the product has been shipped.

I have lost my invoice copy, what should I do?

Order placed through Amazon/FK/Any other ecommerce marketplace: Locate your invoice in the order details of your account on the website from where you placed the order for beatXP products.


Order placed on the website: Login to beatXP Account, and then open My Orders, and download invoice from there.

Query regarding B2B?

You can raise any queries regarding B2B orders at https://www.beatxp.com/bulk-order-enquiry/.
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When can I expect the delivery of my product?

Once you receive the shipping confirmation, your package will be delivered within 3-5 business days. We are constantly working to get your order delivered as soon as possible.

How do I track my order details?

An email, a SMS and a WhatsApp text with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website by clicking "Track your Order".


If you are an existing user you can simply log in to your account and track your current and past order details. However, if you haven’t made an account and have signed in as a guest user - we advise you to create your account with the same guest user mobile number.


*Please note that it can take some time before the tracking information is uploaded.
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Payment for the order has been deducted from my account, but no order details have been received?

Your order details may have not been captured with us. The amount will be refunded to your account in the next 5-7 working days.

What payment options do you have?

Keeping in mind the health and safety in these times, we accept prepaid and COD orders. You can choose to pay by the following options:


  • Credit/Debit Card Payment
  • Net Banking
  • Wallets – PhonePe, Amazon Pay, FreeCharge, Payzapp
  • UPI/QR

Support

Raise a Complaint Track Your Order Track Your Complaint Warranty Registration